[ { "role": "Accessibility and Inclusion Program Lead, Customer Business Unit [secondment]", "company": "National Broadband Network (nbn)", "endYear": "2024", "endMonth": " 7", "location": "Melbourne, Victoria", "startYear": "2023", "startMonth": "9", "currentRole": false, "description": "•\tEstablished a cross-functional team and program of work to deliver key goals under nbn’s Accessibility and Inclusion Plan (2023-2026), fulfilling nbn’s public commitments. Key to success was translating high-level published goals into agreed, quantifiable deliverables and ensuring clear accountability for each component.\n\n•\tHeaded the Digital Inclusion discovery project: leveraging key research publications, forecasts, and statistical analysis in Excel to provide input to nbn’s 2024 Digital Inclusion strategy and clarify the remit of the ‘Low Income & Vulnerable Customer’ team. Provided strategic thinking, analytical support, and SME advice across the Customer Business Unit including executive level communication; providing input to strategic planning. \n\n•\tLed and supported execution of the Low Income and Digital Inclusion Forum (LIDIF) meetings and working groups, with participating members from 20+ industry groups including non-profit consumer advocacy groups. Authored the nbn response to the Minister of Telecommunications, highlighting digitally excluded cohorts in Australia who would benefit from targeted affordability measures to influence future policy direction. \n" }, { "role": "Executive Manager, Business Excellence, Customer Business Unit", "company": "National Broadband Network (nbn)", "endYear": "2023", "endMonth": "9", "location": "Melbourne, Victoria", "startYear": "2022", "startMonth": "3", "currentRole": false, "description": "•\tLed the establishment and embedding of the CX and Products team operating model, including transformation of people, business processes, and technology to realign 8 sub-teams following key strategic business transitions. Worked with the leadership team on goal setting: framing our shared objectives in terms of baseline metrics, KPIs and targets for increased cross-team alignment and operational excellence.\n \n•\tEstablished effective team governance and operating cadences including monthly Business Review forums, town halls, quarterly offsites, and other key meetings; developed internal communications strategy for optimal stakeholder engagement, including open forums for knowledge sharing with ‘lessons learned’ reviews. \n\n•\tDrove a heightened focus on engagement, team culture, and effective cross-team interpersonal relationships; leveraging data-driven insights and constructive feedback from team members. Led the engagement program, uplifting engagement score from 51% to 71% in 12 months. Acted as a trusted sounding board for senior leaders, providing feedback, strategic insight, and an independent perspective. \n" }, { "role": "Executive Manager, Complex Programs, Operations Business Unit [secondment]", "company": "National Broadband Network (nbn)", "endYear": "2022", "endMonth": "2", "location": "Melbourne, Victoria", "startYear": "2021", "startMonth": "9", "currentRole": false, "description": "•\tWorked collaboratively with colleagues from the Chief Technology Office (CTO) on business case development: articulating options to implement anomaly detection software using a smart network management system to identify anomalies before an incident is raised. Prepared executive level proposal to support investment decision making, with options for implementation and full cost/benefit analysis. " }, { "role": "Workforce Evolution Program Director / Executive Manager, Delivery Improvement, IT Business Unit", "company": "National Broadband Network (nbn)", "endYear": "2021", "endMonth": "8", "location": "Melbourne, Victoria", "startYear": "2019", "startMonth": "8", "currentRole": false, "description": "Led the diverse Delivery Improvement team to drive change initiatives with strategic impacts encompassing organisational change, systems change, process improvement, and engineering practices uplift. People management responsibility for 20 direct reports split between Melbourne and Sydney including Agile coaches, senior project managers, change managers, and the Experience Design team. \n\nKey Achievements:\n•\tLed end-to-end implementation of the Workforce Evolution (WeVo) Technology Transformation program: \no\tImplemented a new operating model impacting several hundred IT delivery staff, moving towards a flexible delivery model with matrix team structures, new ways of working, and a focus on value creation; this change provided a clear pathway for the subsequent move to a full DevSecOps model. \no\tLed a Supplier Optimisation strategic sourcing initiative, reviewing ~50 existing professional services providers, executing a Request For Proposal (RFP) to select 2 strategic partnerships with improved value for money, and transitioning to the new model for annual cost savings of over $10M. \n" }, { "role": "Executive Manager Programs & Operations (effectively 'Chief of Staff'), Chief Technology Office", "company": "National Broadband Network (nbn)", "endYear": "2019", "endMonth": "8", "location": "Melbourne, Victoria", "startYear": "2012", "startMonth": "8", "currentRole": false, "description": "Reporting directly to the Chief Technology Officer, autonomously overseeing team operations on a day-to-day basis including project planning and prioritisation, portfolio management, budget management, resources, and Proof Of Concept (POC) delivery. Provided high-quality support for the CTO as a proactive 2IC, managing activities from planning and running quarterly team offsite events to preparing material for C suite / board level audiences. \n\nKey Achievements: \n•\tWorked collaboratively with the broader team of technologists to define and implement fit-for-purpose project management frameworks, ensuring consistent project delivery with appropriate discipline and resource strategies for all projects in the CTO portfolio. Led the Project Management Office (PMO) throughout a period of major organisational growth and change. \n\n•\tEstablished and acted as secretariat for a new executive-level governance forum (Technology Committee) owned by the Chief Strategy Officer, to provide technology leadership and drive innovation. This forum formalised the network strategy and vision guiding the strategic direction of technology, IT, and engineering teams.\n\nRole Title: Senior project delivery roles\nDelivered technology projects including Proof of Concept (POC) investigations to investigate new ideas and create small-scale prototypes to validate possible technology solutions for the nbn network. Recommendations were put to the Chief Strategy Officer for consideration including a strategic investment decision and risk assessment. \n\nKey Achievements: \n•\tProgram manager for delivery of an innovative investigation conducted jointly with global vendor partners, leading to the Fibre To The Curb (FTTC) solution now connecting over 1 million homes to the nbn distribution network. Key responsibilities included management of multiple vendors involved in the technology investigation. \n•\tDefined, launched, and managed operations of a new ‘Engineering Support Centre’ function at a national level: making live expert engineers available to provide guidance to field staff on challenges with onsite install and activation tasks, scheduling rostered staff across several areas of expertise to ensure a rapid response to queries. " }, { "role": "Program Manager, Major Projects, IT Business Unit", "company": "Telstra", "endYear": "2012", "endMonth": "8", "location": "Melbourne, Victoria", "startYear": "2009", "startMonth": "4", "currentRole": false, "description": "Key Achievements:\n•\tSuccessfully managed end-to-end IT delivery of high-profile strategic projects with aggressive delivery timeframes in a complex environment, with project budgets up to $100 million:\no\tMarket launch of Telstra's first internet-enabled set-top box ('T-Box')\no\tUpgrade of Telstra's HFC network infrastructure to 100mb broadband speeds across Melbourne and Sydney: Telstra’s independent approach to providing high speeds as a precursor to the nbn network\n•\tLed virtual teams across geographic and organisational boundaries; held supervisory responsibility for a dedicated team of 80 to 100 people across Telstra business units and partner organisations / contractors. " }, { "role": "IT consultant, project manager, team lead, programmer", "company": "Various consulting companies", "endYear": "2009", "endMonth": "3", "location": "Melbourne, Victoria", "startYear": "", "startMonth": "", "currentRole": false, "description": "Working as a full-time employee of numerous IT / management consulting companies such as Charter Mason, Oakton, DWS, and Expert Information Services (later acquired by Infosys); working on projects of varying durations between 2 weeks and 1 year. \n\n•\tDelivered projects for external clients including Transurban, Shell Logistics Australasia, Crown Melbourne, Sensis, Fosters Group, Jetset travel, Esanda, ANZ, Borders, Ericsson, Amcor, the Victorian Government, and 3 assignments at Telstra. \n\n•\tRefined key consulting skills including problem solving, team leadership, and stakeholder management. " } ]