[ { "role": "Head of Digital Services Products", "company": "ANZ Worldline Payment Solutions", "endYear": "2024", "endMonth": "12", "location": "Melbourne, Victoria", "startYear": "2022", "startMonth": "4", "currentRole": false, "description": " Defined and executed product strategies for a portfolio of Payment products including Terminals, HealthPay, and White Label Payment gateways, customer onboarding tools, iOS and android apps and POS partners \n• Led a team of product and delivery managers, fostering innovation and embedding product management principles.\n• Successfully commercialized six new products in 2023, including Tap on Mobile with Apple, a world first for Worldline.• Defined and executed product strategies for a portfolio of Payment products including Terminals, HealthPay, and White Label Payment gateways, customer onboarding tools, iOS and android apps and POS partners • Led a team of product and delivery managers, fostering innovation and embedding product management principles. • Successfully commercialized six new products in 2023, including Tap on Mobile with Apple, a world first for Worldline.\nNote: this was a continuation of the role at ANZ and involved setting up a new business in Australia. \n" }, { "role": "Chapter Lead, Journey Expert and Product Owner", "company": "ANZ", "endYear": "2022", "endMonth": "4", "location": "Melbourne, Victoria", "startYear": "2020", "startMonth": "12", "currentRole": false, "description": "Responsible for building capability and expertise within the Merchant Acquiring Tribe, leading a chapter of 10 - 16 team members consisting of Journey Experts (Change and Delivery Managers), Product Managers and Technical Business Engineers.\nSprint Planning and backlog management\nProduct Owner for a Strategic Terminal Replacement projectResponsible for building capability and expertise within the Merchant Acquiring Tribe, leading a chapter of 10 - 16 team members consisting of Journey Experts (Change and Delivery Managers), Product Managers and Technical Business Engineers. Sprint Planning and backlog management Product Owner for a Strategic Terminal Replacement project\nEmployee Engagement, Structured Thinking and +3 skills" }, { "role": "Senior Manager, Branch, Greater Melbourne region", "company": "Rabobank", "endYear": "2020", "endMonth": "12", "location": "Melbourne, Victoria", "startYear": "2017", "startMonth": "2", "currentRole": false, "description": "Responsible for leading the Melbourne branch, made up of Rural Managers and support staff (analysts) to achieve business performance, measured by assets under management and customer satisfaction, across the wider Melbourne region through effective and appropriate delivery of products and services. \nResponsible for Branch strategy, team management and development, client management; account strategy and excellent client satisfaction measured by net promoter scores, management of compliance activities in line with both Australian and European regulations and sales pipeline management in a complex B2B environment with a long sales cycle." }, { "role": "Relationship Manager, Regional Business Bank", "company": "ANZ", "endYear": "2017", "endMonth": "2", "location": "Warragul, Gippsland", "startYear": "2015", "startMonth": " 7", "currentRole": false, "description": "Responsible for actively managing and growing a portfolio of accounts, both commercial and agribusiness, through client acquisition, cross-sell and referrals." }, { "role": "Branch Manager", "company": "ANZ", "endYear": "2015", "endMonth": " 7", "location": "Warragul, Gippsland", "startYear": "2014", "startMonth": "2", "currentRole": false, "description": "Responsible for developing a team of 12 bankers whose roles ranged from service team to home lending managers by embedding sales disciplines to deliver needs based conversations and outstanding customer experience. \nResponsible for all operational requirements of the branch; including sales, service excellence and compliance to deliver growth across revenue, productivity and branch profit." }, { "role": "Finance Broker (self employed)", "company": "Greenfield Finance Solutions", "endYear": "2014", "endMonth": "2", "location": "Warragul, Victoria", "startYear": "2011", "startMonth": "9", "currentRole": false, "description": "Following a family move to Gippsland, I set up and ran my own independent finance broking business catering to clients residential lending needs, self-managed super fund lending, vehicle and equipment loans and commercial lending." }, { "role": "National Manager, Product Partners, Small Business Bank", "company": "ANZ", "endYear": "2011", "endMonth": "5", "location": "Melbourne, Victoria", "startYear": "2010", "startMonth": "9", "currentRole": false, "description": "Responsible for agreeing the distribution strategy, performance measures, issue resolution, sales development and growth opportunities across Small Business Bank’s product partners which included Asset Finance, Commercial cards, Merchants, Financial Planning, Commercial Insurance and Mortgages. This role required extensive stakeholder management." }, { "role": "Senior Product Manager, Private Bank and Segments", "company": "ANZ", "endYear": "2010", "endMonth": "8", "location": "Melbourne, Victoria", "startYear": "2008", "startMonth": "6", "currentRole": false, "description": "Responsible for the P&L and relationship with Private Bank for Consumer Cards and driving the product and service delivery for Private Bank clients. Responsible for all segment growth opportunities which include migrants and women" }, { "role": "National Channel Manager, Consumer Finance", "company": "ANZ", "endYear": "2005", "endMonth": "5", "location": "Melbourne, Victoria", "startYear": "2003", "startMonth": "4", "currentRole": false, "description": "Responsible for growing credit card sales throughout the Australian Branch network via sales and training initiatives, process improvements, staff incentives and local marketing campaigns" }, { "role": "Project Director, Aussie MasterCard and Card activation", "company": "ANZ", "endYear": "2004", "endMonth": "12", "location": "Melbourne, Victoria", "startYear": "2004", "startMonth": "2", "currentRole": false, "description": "Working closely with Aussie we developed the product and produced the marketing communications for Aussie credit card. The card activation project ran at the same time as the Aussie Card project as it shared the systems integration work that would satisfy Aussie customers. The project allowed the delivery of ANZ credit cards to customers’ home addresses rather than collecting them from ANZ branches. This project removed significant costs from the branch network and provided a more efficient process for customers while at the same time ensuring credit card security. " } ]