[ { "role": "Founder & Lead Consultant", "company": "Brilliance Inspired", "endYear": "", "endMonth": "", "location": "Melbourne, Victoria Australia", "startYear": "2014", "startMonth": "8", "currentRole": true, "description": "Established coaching and consulting business working with leaders and teams in technology, start-up, fitness, hospitality, government, wholesale trade and manufacturing to enhance their performance and work life alignment.\n\n**KEY RESPONSIBILITIES**\n•\tHR, Organisational Development and business strategy\n•\tLeadership, executive and peak performance coaching\n•\tLeadership Strength assessments\n•\tDesign and delivery of bespoke development programs including people centred leadership, team building, performance management, feedback, engaging facilitation, impactful communication, influence and productivity mastery.\n\n\n**KEY RESULTS**\n•\tNet Promoter Score of 79 for the Connect and Learn personal leadership program\n•\tHost and producer of the Magnetic Authenticity Podcast which reached 16 countries within it’s first 6 months\n" }, { "role": "Organisational Development Consultant", "company": "City of Whittlesea", "endYear": "2024", "endMonth": "6", "location": "Melbourne, Victoria Australia", "startYear": "2017", "startMonth": " 7", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\nEnd to end design, project management, change management, procurement and delivery of people and culture initiatives from conception through to embedded implementation including design and facilitation of various programs and workshops across strategy, recruitment, leadership induction, culture change, communication and team performance. Using data and research to inform decision-making and assess impacts.\n\n**KEY RESULTS**\n•\tRe-design onboarding to enhance employee experience and performance readiness.\n•\tTransition of management induction training to on demand e-learning, including instructional design and project management, reducing stakeholder time spent answering repeated queries and running live training.\n•\tReview and enhancement of existing eLearning modules for relevance and impact.\n•\tEmerging Leaders Program design and delivery for 100 high potential staff\no\tIncrease in transformational leadership capability of 26%.\no\t72.2% of supervisors agree increased readiness for next role & increase in employee engagement.\n•\tLeading2Success program delivery to 200 leaders\no\t75% of organisation saw improvement in leadership quality.\no\t81% of teams increased collaboration.\n•\t2022 University of New England Rising Star Award.\n•\t2019 IPPA Leading Employer Award – People Plan.\n•\tCo-design and facilitation of over 50 workshops covering strategy, recruitment, leadership induction, culture change, communication, and team performance.\n•\tCo-design and development of a People Strategy to enable the workforce to effectively deliver the organisation's mission and vision.\n•\tIdentifying distrust as a key cultural challenge after a period of high CEO and executive turnover and creating a trust heat map which was used to design strategic interventions.\n•\tDelivery of bespoke coaching programs for over 30 executives, leaders, and staff to uncover roadblocks and enhance performance." }, { "role": "Learning and Organisational Development Lead", "company": "Open Universities Australia", "endYear": "2023", "endMonth": "9", "location": "Melbourne, Victoria Australia", "startYear": "2023", "startMonth": "4", "currentRole": false, "description": "Leadership design and delivery of organisational development initiatives to empower a learning organisation.\n**KEY RESPONSIBILITIES**\n•\tReview leadership and employee development programs for strategic alignment and impact\n•\tIdentify opportunities for organisational development\n\n**KEY RESULTS**\n•\tInterviewed 35 key leaders and staff to map the existing organisational culture and identified strengths, opportunities and risks.\n•\tReview and engagement of a new compliance training provider that maximised learner experience by using existing systems, whilst also saving 80% on the previous contract by removing duplication of LMS.\n•\tReview and redesign of the organisation’s approach to align with agile ways of working.\n" }, { "role": "Performance and Engagement Officer", "company": "City of Whittlesea", "endYear": "2017", "endMonth": "6", "location": "Melbourne, Victoria Australia", "startYear": "2015", "startMonth": "11", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\nManagement of the continuous improvement of the Performance Development Planning process, coordinate culture and engagement surveys and workshops, design and facilitation of strategic leadership, performance and team dynamics workshops.\n\n**KEY RESULTS**\n•\tDesign and implementation of an electronic performance management system that replaced the need for manual reporting and provided a single point of access for HR information.\n•\tDesign and delivery of associated initiatives in the One Whittlesea Culture Change Program that brought new life to a very stagnated culture.\n•\tDevelopment and implementation of a Recognition Framework which increased the culture of acknowledgement and gratitude across the organisation.\n•\t2016 Australian Local Government Association Bursary Award Winner and conference speaker\n" }, { "role": "Talent Management Officer / Acting Team Leader", "company": "City of Whittlesea", "endYear": "2015", "endMonth": "11", "location": "Melbourne, Victoria Australia", "startYear": "2014", "startMonth": " 7", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\nLead the talent management function and performance and development of one direct report. Provide project management support, reporting and advice for talent management and culture initiatives.\n\n**KEY RESULTS**\n•\tFacilitation of performance development workshops and systems training to over 400 staff which saw skill levels of Good to Excellent level increase from 58% - 96%.\n•\tScoping the introduction of a succession planning policy and process to assist policy design in enhancing cross-organisational talent identification and development.\n•\tImplementation of a revised performance development process that reduced overdue plans by 34% in the first month of rollout.\n•\tDesign of a coaching framework that saw leaders increase the frequency and skill of their coaching.\n" }, { "role": "Community and Corporate Planning Officer", "company": "City of Whittlesea", "endYear": "2014", "endMonth": "6", "location": "Melbourne, Victoria Australia", "startYear": "2012", "startMonth": "2", "currentRole": false, "description": "Coordinate and provide advice for 32 departments in the annual business planning process, facilitation and training including strategic planning, service level measurement and electronic platform.\n\n**KEY RESULTS**\n•\tMeta analysis of departmental business plans which uncovered a cultural issue with accountability.\n•\tConsultation, design, testing and implementation of customised business planning software platform that replaced a tedious paper-based system, improving efficiency and access to reporting.\n•\tRunner up 2013 Australian Local Government Women’s Association Bursary Award, Winner 2013 Open Communication Award, Winner 2014 Leading the Way Award\n" }, { "role": "Reservations and Distribution Manager", "company": "Novotel Melbourne on Collins - Accor Hotels", "endYear": "2011", "endMonth": "12", "location": "Melbourne, Victoria Australia", "startYear": "2010", "startMonth": "1", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\nLeadership of a team of 9 sales agents, switch board operators and team leaders, co-ordination of training for new staff and on-going coaching and training for staff undertaking Certificate II & III in Hospitality Management, analysis, forecasting and reporting on revenue metrics, strategic planning with regional management team. \n\n**KEY RESULTS**\n•\tImplemented the Resavision training program and raised the team’s reservation quality beyond the company benchmark in the first 6 months and coached the front office team to call conversion percentage of 53% compared to Accor’s target of 35%. \n•\tAchieved growth in occupancy and revenue per available room where the benchmark hotels reported losses. \n•\tLead the change management of a new building wing including system configuration, operational procedures, product distribution, sales strategies, training, and reporting.\n•\tWinner Accor Leadership Challenge, and recipient of various awards for team support and delivering services beyond expectations.\n" }, { "role": "Reservations Manager / Assistant Manager", "company": "Ibis Melbourne Glen Waverley - Accor Hotels", "endYear": "2009", "endMonth": "12", "location": "Melbourne, Victoria Australia", "startYear": "2008", "startMonth": "8", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\n•\tImplementation of the quality control program Resavision, including preparation of training documents, facilitating of training sessions and analysis and monthly coaching of staff\n•\tTraining and coaching reservations and front office staff in sales skills to achieve team targets\n•\tMaintenance, preparation and presentation of reports to the regional management team\n•\tDevelopment, marketing and implementation of promotional offers, including reporting of related revenue production\n•\tManaging daily reservations operations, ensuring an efficient an informative guest experience \n•\tResolution of guest complaints to ensure repeat business, whilst maintaining brand standards\n•\tResponsibility for the safety and shift operations for up to 250 staff, guests and contractors\n\n**KEY RESULTS**\n•\tRaised the team’s reservation quality beyond the company benchmark in the first 6 months, and coached the front office team to call conversion percentage of 53% year to date, which is also above Accor’s target of 35%. \n•\tAchieved growth in occupancy and revenue per available room where the benchmark hotels reported losses during the GFC\n•\tWinner of the Ibis Inspiration Award - Employee of the Quarter January - March 2009" }, { "role": "Graduate Management Trainee", "company": "Accor Hotels", "endYear": "2008", "endMonth": " 7", "location": "Melbourne, Victoria Australia", "startYear": "2008", "startMonth": "1", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\nRotation through various functions including Accounts Payable, Accounts Receivable, Payroll, Reception, Reservations Supervisor, Assistant Manager, Conference and Event Sales and Operations, Restaurant & Bar Operations.\n\n**KEY RESULTS**\n•\tIbis Inspiration Award March 2009.\n•\tIncreased sales conversion to 64% against company benchmark of 35%. \n" }, { "role": "Corporate Finance Analyst", "company": "Telstra", "endYear": "2005", "endMonth": "6", "location": "Melbourne, Victoria Australia", "startYear": "2005", "startMonth": "1", "currentRole": false, "description": "**KEY RESPONSIBILITIES**\n\nLabour planning, budgeting, monthly reporting, support of business analysts with custom reports and analysis.\n\n**KEY RESULTS**\n•\tResearched and proposed a balance sheet rationalisation for the Melbourne and Sydney Infrastructure and Technology teams which streamlined the balance sheet to make it more user friendly.\n" } ]