[ { "role": "Senior Manager, Global Consulting Business Operations", "company": "Accenture", "endYear": "2024", "endMonth": "2", "location": "Brisbane, Queensland", "startYear": "2018", "startMonth": "10", "currentRole": false, "description": "•\tStrategic Operating Model: Implemented a Global Operating Model for new consulting practices in the Growth Markets region (APAC & Oceania, Japan, Middle East, Africa and Latin America), incubating and scaling practices including Technology Strategy & Advisory, Metaverse, Strategy & Consulting for Cloud, Data-led Transformation to $1Billion annual revenue businesses.\n•\tPractice Activation: Partnered with Growth Markets practice leaders and Market Unit Managing Directors to develop regional strategies aligned with global practice visions, securing multi-year business KPIs.\n•\tCapability Building: Developed new capability activation plans and orchestrated organisation readiness actions—encompassing leadership appointments, talent mobilisation, practitioner capability management, and comprehensive learning and sales enablement.\n•\tExecutive Advisory: Served as a strategic advisor, guiding Growth Markets practice leaders with insights that shaped annual account planning and regional agendas.\n•\tBusiness Governance: Established digitised business monitoring systems and structured review cycles with Market Unit Leaders and global leadership; created business cases and secured ~$5M annually in investment sponsorship to accelerate sales.\n•\tStrategic Initiatives: Implemented globally mandated operating model changes, launched Metaverse consulting operations globally, established an Intelligent Enterprise group in Australia-NZ, and oversaw integration governance for two Australian acquisitions.\n•\tOperational Transformation: Streamlined business operations in Growth Markets by optimising resourcing and transitioning multiple operational functions, yielding permanent cost savings and enhanced profitability." }, { "role": "Senior Manager, IT Transformation lead for Tier-1 Clients in India ", "company": "Accenture", "endYear": "2018", "endMonth": "9", "location": "Mumbai, India", "startYear": "2014", "startMonth": "10", "currentRole": false, "description": "•\tAirtel Modernisation: Orchestrated multi-organisation delivery for Airtel Transformation; Advisor to the Deputy CIO and release management lead for their Business Systems Modernisation Program, managing over 100 initiatives with a 150+ member team to meet critical transformation milestones within six months.\n•\tVodafone Efficiency: Directed the automation of channel commission processes for Vodafone’s 2,000 sales professionals and 5,000 distributors; facilitated business workshops to drive adoption of SAP-Callidus software, identified gaps in off-the-shelf functionality, negotiated with partners to address key requirements, and implemented practical solutions. The program eliminating manual errors and ensuring compliance with global digital incentive mandates." }, { "role": "Senior Manager, Customer Care & Billing Transformation Program Releases lead", "company": "Accenture", "endYear": "2014", "endMonth": "2", "location": "Melbourne, Victoria", "startYear": "2007", "startMonth": "6", "currentRole": false, "description": "Telstra Capability Releases Lead (2012 - 2014)\n•\tProgram Leadership: Managed quarterly releases for Telstra’s $1B+ Customer Care, Products & Billing Transformation Program, overseeing global teams of 600–1,000 professionals and transitioning the program to business-as-usual.\n•\tEnterprise Release Management: As the primary escalation point, packaged and owned multiple complex $20M IT releases; negotiated pricing, coordinated onshore/offshore teams of 1,000 technology professionals, and mitigated risks to deliver on time and within budget.\n•\tHigh-Impact Outcomes: Delivered award-winning initiatives including an Invoice Transformation, custom Siebel CRM upgrades, and a custom Product Catalogue, collaborating closely with 40+ client project managers.\nTelstra Product Catalogue Release & Delivery Lead (2009 - 2012)\n•\tProcess Optimisation: Managed monthly enterprise product releases for Telstra, leading a team of 100+ across locations with a $15M annual budget; implemented “speed-to-market” processes, reducing launch timelines from 14 weeks to 1–4 weeks, and achieving 40% cost reductions.\n•\tQuality & Efficiency: Established quality metrics and controls that reduced delivery costs by 20% and enhanced offshoring, resulting in a 15% improvement over planned cost per unit.\n•\tOperational Impact: Delivered error-free iPhone provisioning during high-profile launches, driving record sales; led a team to develop and implement an automated product catalogue, transitioning monthly configuration responsibilities in-house and securing operational efficiencies.\nTelstra Product Catalogue Migration & PMO Lead (2007 - 2009)\n•\tSupported the migration of over 20 million services to modernised systems, managed a $15M Products budget, and ensured strict adherence to Accenture Delivery Methods, including audit compliance and resource mobilisation.\n" }, { "role": "Senior Manager - Service Envelope, New Products and Analytics Lead \t", "company": "Tata Teleservices ", "endYear": "2007", "endMonth": "6", "location": "Mumbai, India", "startYear": "2004", "startMonth": "3", "currentRole": false, "description": "An Indian telecom provider, providing CDMA mobile and fixed wireless services, seeking to launch prepaid products nationally. Responsible for building out the service envelope for national launch of prepaid products. \n\n•\tNational Launch: Orchestrated customer lifecycle processes with cross-functional teams for the national launch of prepaid products, scaling operations to serve 20 million customers over three years.\n•\tOperational Improvement: Defined and implemented in-house CRM tools that saved $4M annually in license fees and enabled 1.2M automated transactions; specified service requirements for Core Intelligent Network upgrades, increasing capacity by 5 million customers, project managed outsourcing of services to 3 BPO locations that helped serve customers at scale.\n•\tAnalytics & Process Innovation: Implemented Cognos analytics for cross-functional reviews; streamlined processes to reduce customer account reactivation time from 36 hours to 5 minutes, and introduced initiatives that reduced costs, generated new revenue streams, and expanded market share." } ]