[ { "role": "Partner, Product & Strategy", "company": "Bound Interactive", "endYear": "", "endMonth": "", "location": "Melbourne, Victoria", "startYear": "2024", "startMonth": "3", "description": "Partnered with leaders across top-tier Australian businesses to transform digital capability with a sharp focus on customer outcomes and commercial decision-making.\nLed multidisciplinary teams of product, design, and engineering on transformational projects for clients to deliver new revenue streams, cost optimisations and team uplift.\nCoached client and internal teams on balancing aspects of desirability, feasibility, and viability to achieve sustainable business outcomes.\nInstituted a whole of business people leadership and career development program centred around continuous feedback.\n90% client renewal rate across 2024 engagements plus addition of 2 new clients.\n15% EBITDA uplift through refinement of commercial model that resulted in acquisition.\nPeople and culture leader for 20 tech and product consultants. \nLed a shift from legacy performance reviews to a continuous feedback and recognition culture." }, { "role": "Head of Technology", "company": "Bound Interactive", "endYear": "2024", "endMonth": "3", "location": "Melbourne, Victoria", "startYear": "2023", "startMonth": "4", "description": "Oversaw operational and people leadership functions for web, mobile, and delivery practices encompassing 30 engineers, architects, and delivery leads. Mentored 5 team members to leadership roles.\n$1million+ first-year revenue through mobile practice expansion (NZ market entry)\nOrchestrated new operating model, resulting in an 8% increase in employee engagement and 90% team retention during operating model transition (vs 61% industry benchmark) through enhanced collaboration and team autonomy.\nOptimised internal quality assurance processes by introducing new ceremonies and co-designing team-led processes that eliminated approximately $500k of make-right work from the previous financial year." }, { "role": "Principal Consultant", "company": "Bound Interactive", "endYear": "2023", "endMonth": "4", "location": "Melbourne, Victoria", "startYear": "2022", "startMonth": "3", "description": "Built 20-person product practice achieving 40% faster time-to-market for tier-1 retailer.\nLed a key squad at a tier 1 energy supplier in developing their new mobile channel and migration strategy to reduce large scale operational risk.\nDelivered a new revenue stream for a tier 1 retailer through first-party data paid media initiatives.\nDeveloped the business case and established the Bound Product and Strategy practice to complement existing Technology and Design competencies." }, { "role": "Innovation Lead", "company": "Melbourne Airport", "endYear": "2022", "endMonth": "2", "location": "Melbourne, Victoria", "startYear": "2019", "startMonth": "4", "description": "Designed and delivered a Rapid Delivery framework that resulted in a ~500% increase in time to value for digital initiatives.\nSpearheaded the development of the Enterprise Data Platform, a cloud first data architecture, that produced high impact operational efficiency and traveller experience outcomes.\nCo-designed a business case and transformation program to yield approximately $30m in savings.\nFounded and chaired an enterprise-wide Data Centre of Excellence to extract more business value from data assets and reduce risk in data quality." }, { "role": "Digital Architect", "company": "Melbourne Airport", "endYear": "2019", "endMonth": "4", "location": "Melbourne, Victoria", "startYear": "2018", "startMonth": "4", "description": "Led the consultation and development of the inaugural enterprise-wide technology roadmap to drive cost efficiency in technology investment.\nDesigned and developed service-oriented architecture for digital customer experience channels that decreased OPEX spend across digital channels and increased operational efficiency to manage digital content.\nCreated and facilitated an Architectural Council to provide centralised governance for all technology implementations to manage investment and technology risk of new projects." }, { "role": "Senior Product Manager", "company": "Melbourne Airport", "endYear": "2018", "endMonth": "4", "location": "Melbourne, Victoria", "startYear": "2016", "startMonth": "9", "description": "Delivered a new airport website that consolidated all operational, commercial, and corporate web properties into a single modern channel to reduce OPEX spend and increase digital security posture.\nDeveloped the business case and implemented a pioneering chatbot channel that led to a six figure reduction in cost to serve per year, while delivering a +90% CSAT score." }, { "role": "Digital Director", "company": "Square Pit", "endYear": "2016", "endMonth": "7", "location": "Belfast, UK", "startYear": "2006", "startMonth": "2", "description": "Built and evolved a self-funding social enterprise model to engage young people in urban sport as a diversionary activity from anti-social behaviour.\nCoached other for-purpose entrepreneurs on how to build sustainable business models.\nCreated commercial partnerships with: UK Gov, Red Bull, Monster Energy, Jaguar, Toyota, Tourism Ireland, and Under Armour." } ]