[ { "role": "Global Lead - Service Operations", "company": "SoftwareOne - Cloud Tech Solutions", "endYear": "2025", "endMonth": "2", "location": "Melbourne, Australia", "startYear": "2022", "startMonth": "2", "currentRole": false, "description": "Led global service operations (team of 6) for the SAP Services practice (500+ team members across 4 regions), aligning delivery, sales operations, partner capabilities, and executive leadership to drive operational efficiency and client success.\n\nDefined and executed strategic enablement plans for global system rollouts (including ServiceNow and the Capability Matrix), ensuring seamless adoption and alignment across sales, delivery, and partner teams.\nDeveloped and delivered Power BI dashboards and Salesforce reporting, significantly improving pipeline visibility, leadership insight, and profitability forecasting—ultimately enhancing client satisfaction.\nOwned the yearly global P&L budget completion and led strategic initiatives to optimise delivery costs.\nAchieved over $10M in cost optimisation and a 20% increase in delivery efficiency by streamlining operations and optimising workforce utilisation across global regions." }, { "role": " Senior Manager, Workforce Management", "company": "Deloitte Australia -Leading Professional Services ", "endYear": "2022", "endMonth": "1", "location": "Melbourne, Australia", "startYear": "2017", "startMonth": "9", "currentRole": false, "description": "Designed and led the implementation of Deloitte’s National Workforce Management (WFM) practice across the Private and Tax & Legal divisions, supporting 1,500+ staff and achieving full business adoption. The initiative embedded best-practice workforce planning to improve client satisfaction, enhance staff deployment, and support future deal success.\n\nLed a high-performing team of 10 staff (onshore and offshore locations)\nPartnered with senior leadership and cross-functional teams (Tax, Legal, Audit, and Consulting) to improve resource visibility, strengthen collaboration, and align delivery with evolving client needs.\nAchieved a 12% increase in productivity by optimising resource planning, enhancing staff mobility, and increasing skills transparency." }, { "role": "Manager, Workforce Management", "company": "PwC Australia -Leading Professional Services", "endYear": "2017", "endMonth": "8", "location": "Melbourne, Australia", "startYear": "2011", "startMonth": "6", "currentRole": false, "description": "Workforce management for Technology & Digital groups (~300 staff) across local and offshore teams, partnering closely with senior leadership to drive strategic resource planning and improve delivery outcomes.\n\nCollaborated with senior leaders to design and implement new workforce planning models, providing data-driven insights that shaped resourcing strategies and supported long-term business goals.\nLed executive reporting and forecasting initiatives, pipeline management, ensuring alignment between resource capacity and customer project demands.\nStrengthened cross-functional collaboration and improved project planning, resulting in enhanced utilisation and client service delivery." } ]