
June 3, 2025
Ana Graf Nunes
Client Management, Delivery Lead, Operations Lead, Services Operations, Customer Success Manager
Victoria
Brand statement
Career Journey
Career Story
At SoftwareOne I led the global business operations and sales enablement across multiple regions, optimising profitability through strategic sales operations, workforce management, and organisational design. I have significant experience managing sales pipelines, collaborating with cross-functional teams, and partnering with senior leaders for business forecasting and results discussions. I also implemented a global resource management framework that improved utilisation and transparency, empowering data-driven decision-making across the organisation.
While working at Deloitte and PwC I also gained expertise in resource management and strategic sales. I led onshore/offshore teams, nurtured relationships with senior stakeholders, and optimised business processes to ensure client success in deployment projects. These roles required a strong ability to build relationships, understanding of end-to-end sales cycles, customer needs, and the ability to communicate complex solutions clearly
Career Highlight
Career Goal
Experience
Experience 1
Experience 2
Experience 3
Career & Personal Growth
My career goal is...
With over 15 years of experience in the technology and professional services industries, I am looking for a senior role in Service Operations, Program Lead, Client Management or Customer Success. I am eager to leverage my expertise in building strong relationships, strong knowledge in driving sales operations, driving business revenue, and leading impactful projects to contribute to the organisation's continued innovation.
I am passionate, resilient and determined.
I am confident in my ability to learn a new technology, build and manage strong relationships, influence stakeholders, and deliver results.
I am currently upskilling myself in AI and Cloud.
My personal goal is...
Vision of Success
What success looks like to me..
In five years time, I want to be...
Pursuits
What I want to make or do...
I want to take on more...
Red Flags & Focus Areas
Stop me if I ever...
I want to take on less..
Contact Information
Work Preference
Prefered Working Location
Melbourne
Work Preference
WIP
Expertise & Skills
Primary Expertise
Business Operations
Secondary Expertise
Seniority Level
15 - 20 years
Key Skill
Impact
What type of impact are you interested in making?
Impact By Numbers
Flair
Beyond the Bio
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Learning