[ { "role": "PROGRAM DELIVERY MANAGER", "company": "Griffith University", "endYear": "2025", "endMonth": "4", "location": "Brisbane, QLD", "startYear": "2023", "startMonth": "", "description": "As Program Delivery Manager at Griffith University, I led the end-to-end delivery of a complex, multi-stream digital transformation program involving the implementation of Salesforce Industry Cloud (Education Cloud), the ascend platform for advancement, and enterprise-wide data integrations via Azure. \nThis required the orchestration of multiple internal delivery and integration teams alongside several external software implementation partners. I provided leadership across governance, risk management, and stakeholder engagement, navigating a complex environment with competing priorities and high visibility across the institution.\n\nTo support successful delivery, I implemented a hybrid-agile framework that enabled flexibility while maintaining structure across the workstreams. I spearheaded strategic planning to ensure alignment with enterprise objectives and maintained clear communication with Steering Committee members and stakeholders by tracking risks, dependencies, and schedules. \n\nAchievements:\n• Successfully delivered a strategic CRM system to support engagement with prospective students, agents, alumni, and partners, delivering a 360-degree view and enabling up to $500K in annual cost savings through improved efficiency and ROI uplift." }, { "role": "Senior Project Manager", "company": "GHD", "endYear": "2023", "endMonth": "6", "location": "", "startYear": "2022", "startMonth": "6", "description": "• Operated effectively in a complex cross-functional environment to deliver a global digital transformation project utilising Salesforce CRM, Marketing Cloud, Pardot (MCAE) and Sitecore solutions.\n• Led the end-to-end management of multiple complex projects, including spearheading the development of detailed project schedules, critical paths, and execution plans, while also anticipating and managing risks, and managing on-time deliverables.\n• Influenced and maintained relationships with key stakeholders across a global product roll-out.\n• Successfully delivered project outcomes by managing multiple external implementation partners.\n• Leveraged deep product knowledge & expertise, to train and guide business and marketing team members.\n\nAchievements:\n• Successfully managed and delivered a multi-million dollar global project including on-time delivery of a CRM solution and support for the delivery of a global Marketing Technology solution, while ensuring confidentiality of project details and adherence to project timelines, budget, and deliverables." }, { "role": "Senior Project Manager", "company": "QSuper (QInsure)", "endYear": "2022", "endMonth": "6", "location": "", "startYear": "2020", "startMonth": "8", "description": "• Successfully managed a multi-project delivery environment to realise outcomes, across data, risk & compliance and finance.\n• Implemented project management using delivery techniques from Prince2 methodologies and Agile frameworks.\n• Spearheaded detailed project schedules, critical paths and execution plans.\n• Determined and defined project scope, work planning and objectives.\n• Managed stakeholder relationships, to align on their desired deliverable requirements, provide timely reporting and escalate concerns regarding delivery issues or problems.\n• Tracked project costs, managed risk profiles, and issues, across multiple projects.\n• Provided project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.\n• Managed external suppliers by assigning tasks and communicating expected deliverables.\n\nAchievements:\n• Successfully managed on-time delivery of external supplier assets for a risk and compliance project.\n• Defined and evaluated best-fit technology solution platform for APRA compliance project budgeted at $5 Mill." }, { "role": "Digital Marketing & Technology Consultant", "company": "Blirt", "endYear": "2015", "endMonth": "6", "location": "Brisbane, QLD", "startYear": "2014", "startMonth": "6", "description": "Salesforce Pardot Marketing Automation Certified Consultant - http://sforce.co/1J0s3rL\n\n• Full Project management for all digital projects, across software development lifecycle.\n• Business Development & Account Management across a variety of industry verticals.\n• Evaluated emerging technologies and provided thought leadership and perspectives for adoption.\n• Successfully implemented Salesforce Sales Cloud and Salesforce Marketing platforms for clients.\n• Successfully developed long-term relationships with customers, to implement, track and optimise digital marketing campaigns across all digital channels.\n• Ran workshops and elicited project requirements from stakeholders to develop plans and assets.\n• Expertly applied Human-centred design methodologies to develop Customer Journeys and Service Blueprints for clients across a range of industries, such as Real Estate, Health, Investment and Travel.\n• Built and executed digital marketing strategies through competitive research, identifying customer insights, managing marketing automation services and optimising campaigns for future performance. \n• Completed Business Process Mapping (BPMN) in Microsoft Visio and Draw.io\n• Applied hands-on experience with Salesforce Pardot & Salesforce Marketing Cloud platforms to successfully implement Multi-channel marketing programs across SEM, Social and Offline channels.\n• Extensive User training for Marketing Automation Platforms, including planning and execution of strong lead nurturing campaigns.\n• Effectively performed Salesforce Administrator role for internal records and maintaining sales activity.\n\nAchievements:\n• Successful Marketing Automation implementation and project management delivered across Salesforce Marketing Cloud and Pardot platforms.\n• Achieved first official Salesforce Pardot certification in Australia." }, { "role": "Consultant | Program + Project Manager | Business Analyst", "company": "featurist", "endYear": "", "endMonth": "", "location": "Brisbane, QLD", "startYear": "2015", "startMonth": " 7", "description": "I am the owner of Featurist, which assists organisations to generate business opportunities, new revenue streams & improve efficiencies via the adoption and improved utilisation of digital technologies using best-practice strategies and processes, whilst taking a ‘role-up your sleeves’ approach to getting the job completed successfully.\n\nCombining a business mindset and technical expertise, I bring the unique benefit of big picture thinking with an ability to understand the technical detail of a solution to create value - while retaining the design-thinking principles of “people before processes”.\nMy experience includes digital transformation, business strategy realisation, technology road-mapping, workforce automation design, and software replacement projects. \nI am well practised in working on multiple-projects at once and achieving success in cross-functional environments.\n\nI offer consultation services and project work in the areas of Business Process Improvement, Digital Marketing, Strategy Development, Software evaluation and implementation of CRMs and Marketing Automation.\n\n• Full lifecycle Program and Project Management services for Software and Digital projects, utilising Prince2 or Agile / Scrum methodologies & PMBOK frameworks.\n• Complete end-to-end Business Analyst services delivered via BABOK best practice frameworks\n• Business Process Improvement delivered via Business Process Mapping (BPMN) & Strategic thinking (Human-Centred Design)\n• Software purpose and scope elicitation, reviews, demonstrations and licencing negotiation services\n• Implementation and enhancement of Customer Relationship Management [CRM], Marketing Automation [Martech] Platforms, Enterprise Resource Planning [ERP] & other commercial off-the-shelf software (COTS) \n• Digital Marketing strategy development, deployment and Conversion/ROI reporting\n• RFQ / RFP, Application Documentation and Use-cases development\n• SaaS Software training and management services" } ]