[{"role":"Restaurant Manager","company":"Contoso Bar and Grill","endYear":"","endMonth":"","location":"Buffalo, New York","startYear":"2000","startMonth":"9","currentRole":true,"description":"Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.\n\nReduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.\n\nConsistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program."}, {"role":"Restaurant Manager","company":"Fourth Coffee Bistro","endYear":"2000","endMonth":"8","location":"Buffalo, New York","startYear":"2000","startMonth":"6","currentRole":false,"description":"Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.\n\nGrew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests.\n\nCreated and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.\n\nSuccessfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits."}]