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May 23, 2025
Samantha McCallum
she/her/hers
Head of Customer Experience / CXO
Queensland
Brand statement
Career Journey
Career Story
My strength is helping businesses define customer-centred growth strategies by leveraging market trends, technology, and customer behaviour insights to adapt and anticipate change. I blend strategic foresight with proven methodologies—Lean Startup, Human-Centred Design (HCD/HCAI), and Agile—to help businesses define and deliver their future state. My experience spans consultancies, digital agencies, and client-side leadership roles in product design and marketing. Past roles include Head of Experience Design at Latitude Financial, Head of Marketing at Fairfax Media, and Strategy Director at R/GA. I currently work with a portfolio of startups as an advisor and mentor, as well as with enterprises and ASX-listed clients through my innovation consultancy, Outfoxed.
Career Highlight
Career Goal
Experience
Experience 1
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Career & Personal Growth
My career goal is...
- Partner with purpose-driven brands - Lead high-impact innovation programs - Empower cross-functional teams to think more creatively and move fast / experiment boldly
My personal goal is...
Vision of Success
What success looks like to me..
In five years time, I want to be...
Pursuits
What I want to make or do...
I want to take on more...
Red Flags & Focus Areas
Stop me if I ever...
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Contact Information
Phone
0412366024
Email
samantha@outfoxed.co
LinkedIn Profile
CV
Work Preference
Prefered Working Location
Melbourne, Sydney, Brisbane
Work Preference
WIP
Expertise & Skills
Primary Expertise
Market Research & Consumer Insights
Secondary Expertise
Seniority Level
10 - 15 years
Key Skill
Impact
What type of impact are you interested in making?
Impact By Numbers
Flair
Beyond the Bio
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Learning
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