[ { "role": "General Manager - Digital", "company": "Up and Bendigo Bank", "endYear": "", "endMonth": "", "location": "Melbourne, Australia", "startYear": "2023", "startMonth": "1", "currentRole": true, "description": "Established a new Digital division, defining its vision, structure, and strategic direction to unify and lead digital transformation across Up and Bendigo Bank brands. \n\nLed digital strategy and execution across both brands, driving key technology decisions that enhanced scalability, security, and customer experiences. \nConsolidated multiple technology platforms into a single, reusable solution, reducing duplication and accelerating time-to-market across the business. \nIntroduced a new practice called Partnerships focused on faster, leaner software delivery in fraud and risk, driving innovation and improving responsiveness to emerging threats. \n\nManaged and allocated a $25M digital budget, ensuring alignment with strategic priorities and delivering measurable ROI on key digital investments. \n\nFounding sponsor of the Diversity & Inclusion initiative, successfully embedding inclusive practices and values into the team culture and broader organisation. \n\nCoached and mentored senior leaders and emerging talent, fostering growth, clarity, and resilience, while building a culture of high engagement and ownership. \n\nCollaborated closely with executive leadership on shaping and executing the group's digital strategy, contributing to long-term business growth and transformation." }, { "role": "Director Data & AI, General Manager, Transformation Specialist", "company": "Thoughtworks", "endYear": "2023", "endMonth": "1", "location": "Global", "startYear": "2013", "startMonth": "1", "currentRole": false, "description": "Contributed to the development of the annual strategy and roadmap, driving multiple high-impact initiatives for the Australian business, resulting in over 40% YoY growth. Built the Australian Data & AI Practice from the ground up, transforming a nascent idea into a thriving line of business generating $15M in annual revenue in just two years—and continuing to grow. Developed and launched By Thoughtworks, a series of industry-leading technology talks that shared key technology trends and insights, reaching over 5,000 attendees across three cities. Advised enterprise clients on data, digital transformation, and innovation strategies, leading customer teams to achieve their best work and drive meaningful results. Mentored, coached, and supported client teams throughout the entire project lifecycle, from strategy formulation to execution, ensuring successful outcomes. Shaped and led strategic engagements with C-suite stakeholders, guiding top executives through critical decision-making and transformative business initiatives. Spearheaded new professional services value propositions, driving new sales opportunities from concept to delivery and ensuring measurable impact for clients. Collaborated closely with sales, business development, and account teams to pitch and secure key business opportunities, expanding Thoughtworks' footprint in the market. Sourced and hired top talent, expanding the Data & AI capabilities globally while mentoring and developing future leaders as part of the Global Leadership Development Program." }, { "role": "Business Improvement Lead – Contact Centre Transformation", "company": "REA Group", "endYear": "2013", "endMonth": "1", "location": "Australia", "startYear": "2012", "startMonth": "1", "currentRole": false, "description": "Led the transformation of REA Group’s contact centre, delivering improved customer experience, operational efficiency, and channel effectiveness. Achieved a 20% reduction in call volume within the first year by streamlining processes, enhancing self-service, and improving proactive customer communications. Introduced web chat as a new support channel, expanding digital service options and improving responsiveness to customer needs. Established a virtuous loop between contact centre insights and software development, enabling product teams to act on real customer pain points and drive continuous experience improvements. Redesigned key workflows and support processes, reducing average handling time and increasing first-call resolution." }, { "role": "Head of Shared Publishing Platform & Operations Manager – Innovation", "company": "Lonely Planet", "endYear": "2012", "endMonth": "1", "location": "Melbourne, Australia", "startYear": "2005", "startMonth": "1", "currentRole": false, "description": "Established Lonely Planet’s content transformation and management capability as a foundation for its multi-format publishing platform, enabling scalable, efficient content reuse across print, digital, and third-party channels. Led a cross-functional, globally distributed team to build a greenfield content operation—streamlining publishing processes, accelerating time-to-market, and delivering measurable financial benefits. Launched 20 city guide apps in 20 days during the early App Store era, positioning Lonely Planet as a digital innovator and proving the agility of new content workflows. Initiated and delivered the Swag project, Lonely Planet’s first non-book commercialisation of content, featuring author-approved accommodation listings and unlocking new digital revenue streams. Implemented a “single source of truth” content model, enabling business units to deliver consistent, high-quality content rapidly across multiple formats. Pioneered Agile project management practices, helping embed Agile into delivery—making Lonely Planet one of the earliest adopters in Melbourne. Helped establish Lonely Planet’s first offshore delivery team, building strong, high-trust partnerships and creating scalable, cost-effective capabilities for content digitisation and platform support. Drove strategic content initiatives, including geo-spatial taxonomy, a destination-based content model, and crowd-sourced content—modernising how Lonely Planet created, managed, and monetised its assets." }, { "role": "Director of Client Services", "company": "Morpheum", "endYear": "2005", "endMonth": "1", "location": "Melbourne, Australia", "startYear": "2002", "startMonth": "1", "currentRole": false, "description": "Led end-to-end delivery of web and CMS projects for high-profile corporate and government clients, including the Melbourne Exhibition and Convention Centre, Sustainability Victoria, City of Sydney, and the governments of Papua New Guinea and Northern Sydney Health. Implemented quality assurance processes, overseeing change management, risk monitoring, and reporting across the project lifecycle to ensure seamless delivery. Managed a multidisciplinary team of up to 15 technical, creative, consulting, and sales professionals as an executive team member. Drove internal process improvement initiatives, linking key projects to individual KPIs for greater accountability and impact." } ]