
July 23, 2025
Colleen
Birchley
I'm known for scaling service delivery in complex organisations, particularly where there’s a need to align strategy, people, technology and operations to deliver measurable outcomes. Titles might be General Manager, COO, Partnerships, Program Delivery
Western Australia
Brand statement
Career Journey
Career Story
I've had the benefit of taking a short break form corporate life and am working through what my next role might look like. in the meantime (and possibly for a longer term time) I’m keen on project-based or interim executive opportunities where I can apply my experience in scaling service delivery, leading transformation, and driving strategic outcomes. I'm particularly interested in contributing to purpose-led initiatives across health, resources, or technology sectors—where there’s a need for strong stakeholder engagement, operational leadership, and a sharp focus on delivery. I enjoy helping organisations navigate change, embed sustainable models, and accelerate growth.
Career Highlight
Career Goal
Experience
Experience 1
Experience 2
Experience 3
[ { "role": "Head of 1800RESPECT", "company": "Telstra Health", "endYear": "2024", "endMonth": "11", "location": "Perth", "startYear": "2023", "startMonth": "1", "currentRole": false, "description": "Reporting to the Managing Director of Telstra Health and part of the Executive Leadership Team, led the national delivery and strategic transformation of Australia’s 24/7 family, domestic and sexual violence support service under a $250M Commonwealth contract. Oversaw cross-functional delivery (clinical, product, technology, legal, ops. marketing, business development) and managed partnerships with federal government, NGOs and sector stakeholders. Contributed to commercial growth strategy, governance innovation and culturally safe service delivery — supporting an in-scope workforce of ~400 and positioning the business for future \ncontract success. " }, { "role": "Head of Virtual Care and Community Health", "company": "Telstra Health", "endYear": "2023", "endMonth": "3", "location": "Perth", "startYear": "2022", "startMonth": "1", "currentRole": false, "description": "Reporting to the MD of Telstra Health and managing approximately 150 staff, held strategic and operational leadership of the Virtual Care & Community Health business unit, \noverseeing national delivery of digital health programs in partnership with government, Aboriginal Medical Services, and private sector clients. Accountable for revenue, people leadership (~150 staff), cross sector engagement, and scalable, culturally safe delivery models. " }, { "role": "General Manager Communicare", "company": "Telstra Health", "endYear": "2022", "endMonth": "2", "location": "Perth", "startYear": "2020", "startMonth": "1", "currentRole": false, "description": "Reporting to the MD of Telstra Health and part of the Executive Leadership Team, led the national strategy, growth and delivery of Communicare — a key clinical information system used by Aboriginal Medical Services and rural healthcare providers. Held accountability for commercial performance, partnership strategy, stakeholder engagement, and platform development aligned to community health priorities. " }, { "role": "General Manager Emerging Markets", "company": "Telstra Health", "endYear": "2020", "endMonth": "1", "location": "Brisbane", "startYear": "2018", "startMonth": "6", "currentRole": false, "description": "Led the identification and development of new partnership opportunities and service models across telehealth and digital health markets. Worked closely with policy stakeholders, technology partners and health organisations to shape innovative care pathways and commercial offerings. " }, { "role": "General Manager Telehealth", "company": "Telstra Health", "endYear": "2018", "endMonth": "6", "location": "Brisbane", "startYear": "2015", "startMonth": "6", "currentRole": false, "description": "Held full accountability for the national strategy and delivery of Telstra Health’s Telehealth division. \nOversaw partner relationships, platform integration and service outcomes across government and multi-jurisdictional clients. " }, { "role": "Senior Product Manager Telstra Platinum", "company": "Telstra", "endYear": "2015", "endMonth": "5", "location": "Brisbane", "startYear": "2012", "startMonth": "5", "currentRole": false, "description": "Reporting to the GM Product, this role was responsible for the implementation and growth of the Telstra Platinum product. " }, { "role": "Go To Market Manager Strategy and Innovation", "company": "Research in Motion (BlackBerry)", "endYear": "2012", "endMonth": "9", "location": "Singapore", "startYear": "2011", "startMonth": "6", "currentRole": false, "description": "Led B2B partnerships and enterprise sales across ANZ for global conferencing and communications \nsolutions." }, { "role": "Business Manager APAC", "company": "Research in Motion (BlackBerry)", "endYear": "2011", "endMonth": "6", "location": "Hong Kong", "startYear": "2009", "startMonth": "2", "currentRole": false, "description": "Finance and performance business partner for carriers across APAC region" }, { "role": "Registered Nurse", "company": "Princess Alexandra Hospital", "endYear": "1999", "endMonth": "6", "location": "Brisbane", "startYear": "1994", "startMonth": "2", "currentRole": false, "description": "" } ]
Career & Personal Growth
My career goal is...
I've had the benefit of taking a short break form corporate life and am working through what my next role might look like. in the meantime (and possibly for a longer term time) I’m keen on project-based or interim executive opportunities where I can apply my experience in scaling service delivery, leading transformation, and driving strategic outcomes. I'm particularly interested in contributing to purpose-led initiatives across health, resources, or technology sectors—where there’s a need for strong stakeholder engagement, operational leadership, and a sharp focus on delivery. I enjoy helping organisations navigate change, embed sustainable models, and accelerate growth.
My personal goal is...
Vision of Success
What success looks like to me..
In five years time, I want to be...
Pursuits
What I want to make or do...
I want to take on more...
Red Flags & Focus Areas
Stop me if I ever...
I want to take on less..
Contact Information
Work Preference
Prefered Working Location
Work Preference
WIP
Expertise & Skills
Primary Expertise
Executive Leadership
Secondary Expertise
Business Operations
Seniority Level
15 - 20 years
Key Skill
AI & automation,Budget Planning,Business management,Business Operations,C-Suite,Collaboration,Communication,Crisis managing,Decision making,Dependability,Emotional Intelligence,Growth,Financial management,Forecasting,Innovation,Leadership,Negotiating,Problem solving,Program management,Strategic planning
Impact
What type of impact are you interested in making?
Impact By Numbers
Flair
Beyond the Bio
Fun fact 1
Fun fact 2
Fun fact 3
Learning