[{"role":"Restaurant Manager 2","company":"Contoso Bar and Grill","endYear":"","endMonth":"","location":"Buffalo, New York","startYear":"2000","startMonth":"9","currentRole":true,"description":"<p>Recruit,<strong> hire, train</strong>, and coach over 30 staff members on customer service skills, food &amp; beverage knowledge, sales, and health &amp; safety standards.nnReduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.nnConsistently exceed monthly sales goals by a minimum of 10% by training FOH staff on <strong>upselling</strong> techniques and by creating a featured food and beverage program.</p>"}, {"role":"Restaurant Manager 1","company":"Fourth Coffee Bistro","endYear":"2000","endMonth":"8","location":"Buffalo, New York","startYear":"2000","startMonth":"6","currentRole":false,"description":"<p>Created across-training program ensuring <strong>FOH</strong> staffmembers were able to perform confidently and effectively in all positions.nnGrew customer based and increased restaurant social media accounts by <u>19% </u>through interactive promotions, engaging postings, and contests.nnCreated and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.nnSuccessfully redesigned existing inventory system, ordering and food storage practices, resulting in a <strong>6% decrease</strong> in food waste and higher net profits.</p>"}]