[{"role":"Freelance researcher","company":"Bolt freelance","endYear":"","endMonth":"","location":"Remote","startYear":"2023","startMonth":"1","currentRole":true,"description":"<p>Found a need within the design research space for a super fast, nimble freelance consultancy business. Expanded the scope of our offering to traditional ad hoc/bespoke research methods, and behavioural science practices. Servicing over 15 clients across 5 Australian states and 4 countries. Offering both bolt-on team support for agencies in need of additional capacity, through to full-end-to-end project delivery. Servicing a spectrum of clients, from multi-national brands to small tech start-ups. Covering 20+ industries and counting, including financial services, technology, health and deathcare, e-commerce &amp; more. Operating as a mixed-methods specialist, running everything from surveys, digital ethno and usability, to in-home discovery.</p>"}, {"role":"Account Director","company":"TRA (The Research Agency)","endYear":"2023","endMonth":"1","location":"Melbourne, Australia","startYear":"2022","startMonth":"8","currentRole":false,"description":"<p>Tasked with helping grow the new Melbourne arm of TRA; balancing research, sales and building team culture. Operating in an agile 'start up' style environment, drawing on satellite teams to service evolving needs of a new business. Full end-to-end research delivery, from interrogating client problems, conducting fieldwork to delivery and socialisation. Identifying opportunities to build in and apply behavioural science and cultural insight to solve client challenges. Adding design &amp; UX capability into the research toolkit, opening up new opportunities to meet a wider range of TRA's client needs.</p>"}, {"role":"Design Research Manager","company":"ANZ & ANZ Plus","endYear":"2022","endMonth":"8","location":"Melbourne, Australia","startYear":"2021","startMonth":"","currentRole":false,"description":"<p>Co-managing all Design Research for ANZ’s new bank, ANZ Plus, pre &amp; post it’s 2022 launch. Lead researcher across 4 value streams (business units), specifically catering to 16+ Service &amp; Experience designers. Responsible for all in-house research, utilising a range of mixed method practices i.e. interviews, groups, surveys &amp; unmoderated. Socialisation &amp; ‘insight influence’ core components of the role, regularly performing insight ‘roadshows’ for stakeholder, stream &amp; broader business buy-in. Developed the Lean &amp; Agile research framework within the design community, adding speed &amp; diversity of insight into existing practices. Tasked with driving the trial &amp; adoption of research technology, mobile first &amp; remote methods. Mentoring designers with the view to enable &amp; democratise design research capability within the value streams.</p>"}, {"role":"Research Director","company":"Potentiate (now Platform One)","endYear":"2021","endMonth":"","location":"Melbourne, Australia","startYear":"2019","startMonth":"11","currentRole":false,"description":"<p>Leading the Melbourne arm of the bespoke research business. Responsible for account and client relationships, working with some of Australia’s largest Financial Services, Retail &amp; Automotive brands. Working with the sales team to generate &amp; cultivate new business opportunities. Working cross-functional across all product streams, including bespoke research, insight communities, CX programs &amp; data innovation and visualisation. Presenting and socialising our research outcomes throughout our client’s business and ensuring we have buy-in from stakeholders. Actively involved in Senior Leadership meetings and a part of the business’ practical action team. Leading a team of 2 researchers – both senior &amp; junior – and mentoring the next generation of researchers. Proactively upskilling in predictive &amp; prescriptive analytical capability, including the utilisation of R, to add new capability to the business &amp; our clients.</p>"}]