[{"role":"Head of Design, Research and Accessibility Operations","company":"Xero","endYear":"2025","endMonth":"4","location":"Remote","startYear":"2023","startMonth":"5","currentRole":false,"description":"<p>Led a team of eight operations specialists to support Design, Research, Product, Engineering, and Marketing teams. Consolidated research tooling, halved recruitment time with the Xero Customer Research Panel, optimized employee experience for Designers and Researchers, established strategic direction for Research and Experience teams, and embedded accessibility in Product and Engineering processes.</p>"}, {"role":"Head of Digital Accessibility","company":"Xero","endYear":"2023","endMonth":"4","location":"Remote","startYear":"2021","startMonth":"2","currentRole":false,"description":"<p>Established a Digital Accessibility team and embedded Digital Accessibility into the definition of done. Achievements included Be.lab recognition, implementation of accessibility usability scoring, Xero Web Application standards, WCAG2.2 AA conformance, Xero risk assessment framework, and digital accessibility statement and policy.</p>"}, {"role":"Delivery Manager: Digital Experience and Accessibility","company":"Coles Group","endYear":"2020","endMonth":"9","location":"Remote","startYear":"2016","startMonth":"5","currentRole":false,"description":"<p>Led user experience design, digital accessibility, service design, and optimization across all Coles Group brands. Established the Human Centred Design team, managed digital strategy, customer journey mapping, service design, and digital agency relationships.</p>"}, {"role":"Principal Generalist Consultant","company":"Telstra Retail Strategy and Planning","endYear":"2016","endMonth":"4","location":"Remote","startYear":"2014","startMonth":"12","currentRole":false,"description":"<p>Provided internal consulting leadership across Telstra Retail. Managed the Strategy and Planning inputs of the Financial Planning process, and identified opportunities to accelerate security monitoring sales. Developed methodologies to embed strategy into project execution.</p>"}, {"role":"Consultant","company":"Accenture London and Accenture Australia","endYear":"2014","endMonth":"11","location":"Australia","startYear":"2005","startMonth":"6","currentRole":false,"description":"<p>As a consultant for Accenture, first in London and then in Australia, my primary focus was in strategy and project delivery for clients across resources, utilities, retail, government, and telco. I began as a strategy graduate, performing in-depth analyses of geopolitical environments, competitor markets, and key performance indicators. Over time, I transitioned into project management roles. I led the development of project strategies and business cases for new systems, managed large-scale deployments and directed teams of up to 30 people.</p>"}]