[{"role":"Founder / Chief Technology Officer","company":"Qasar Solutions","location":"UAE and Australia","startYear":2025,"startMonth":"3","currentRole":true,"description":"Design ready-to-code reference architectures for AI-first SaaS rebuilds.\nLead development of AI agents that autonomously optimise AWS infrastructure spend.\nDesigned and coded the ChildLens product end-to-end, implementing full-stack architecture with [Python, HTMx PostgreSQL, AWS]\nDeveloped key backend APIs and business logic to enable dynamic educational insights and AI-driven reporting."}, {"role":"Group Chief Technology Officer","company":"Seven Services Group","location":"United Arab Emirates","startYear":2024,"startMonth":"12","currentRole":true,"description":"Unified architecture for four subsidiaries and standardised authentication, geolocation and document-management services.\nLaunched an augmented-reality wellness application that lowers client re-insurance premiums.\nDeployed an ISO 27001 framework group-wide and manage annual audits.\nBuilt a large-language-model conversational data-query platform spanning multi-tenant portfolios.\nDeliver monthly technology and risk briefings to the Board and C-suite and present the roadmap in investor funding rounds for a planned 2026 acquisition.\nOwned Service Desk and Applications Support operations with defined SLAs and escalation runbooks; instituted Major Incident and Problem Management practices to sustain 99.99% availability across a 24/7, multi-site environment."}, {"role":"Chief Technology Officer","company":"Yomly (formerly EmiratesHR)","endYear":2024,"endMonth":"11","location":"United Arab Emirates","startYear":2020,"startMonth":"2","currentRole":false,"description":"Raised service availability from 85% to 99.99% and implemented observability covering 97% of assets with zero security breaches in five years.\nRe-engineered the payroll engine to support more than 1 million+ users in 80 countries and lifted average customer size from 100 to 500+ employees (maximum 7,000), yielding a 5x increase in average deal value.\nCut monthly cloud spend by 82%, from USD 125,000 to USD 22,000, through rightsizing, Reserved Instances and architectural efficiencies while managing an annual engineering budget of USD 3,000,000.\nDesigned a workflow engine and an advanced authentication and authorisation stack (SSO, MFA, Role-Based Access Control and Attribute-Based Access Control). 100% of enterprise clients (about 30% of the customer base) now use federated SSO.\nConverted Professional Services and Training from a cost centre to a profit engine contributing about 30% of revenue (approximately USD 1,000,000 per year).\nMaintained staff attrition below 1.5% while scaling engineering from 4 to 85 and later optimising to 70 by redeploying talent into sales-engineering roles.\nEstablished SLA governance and escalation management; led incident response and disaster recovery exercises aligned to ISO 27001 controls, maintaining zero security breaches over five years.\nDelivered a multi-year internal-systems uplift program (apps, data, SLAs) achieving 99.99% availability, 97% observability, and 82% cloud cost reduction.\nChaired the ISO 27001 steering committee, owning risk assessment, vendor management and security policy setting.\nAdded performance-management, applicant-tracking, community, benefits, policy and document-management modules and ran SAFe-aligned DevOps with zero unplanned outages.\nHands-on coding across all development phases, including microservices (Node.js/NestJS), ProxySQL integration, and AWS Aurora MySQL performance.\nSecured HR Software of the Year awards in 2023 and 2024."}, {"role":"Chief Technology Officer","company":"The TakenSeat","endYear":2020,"endMonth":"2","location":"Kuwait","startYear":2019,"startMonth":"8","currentRole":false,"description":"Delivered the first product from zero code to launch in ten weeks versus a nine-month estimate and positioned a second product for release within six months.\nDesigned and Coded Mobile fashion product [Swift, IOS]."}, {"role":"CTO and Head of Design (MENA) / Solutions Architect","company":"BT Global Services","endYear":2019,"endMonth":"8","location":"United Arab Emirates","startYear":2016,"startMonth":"2","currentRole":false,"description":"Promoted through three roles (Solutions Architect to Head of Design to CTO) for leading SD-WAN, contact-centre and cloud transformations across the MENA region.\nEnabled a tier-1 bank to achieve full UK FCA SYSC compliance and cut disaster recovery RTO from two weeks to 90 minutes by delivering end-to-end business continuity planning, risk assessment, capacity management and incident response governance."}, {"role":"Director ITO Solutions and Cloud Architect","company":"Huawei Technologies","endYear":2016,"endMonth":"1","location":"United Arab Emirates and China","startYear":2012,"startMonth":"6","currentRole":false,"description":"Promoted from Cloud Architect to Director after spearheading early hybrid-cloud wins.\nProvided global presales and architecture consulting for Huawei data-centre and cloud products, delivering C-level technical and business presentations for multi-country IT-transformation programmes.\nDesigned hybrid-cloud solutions that integrated Huawei FusionCloud with AWS and Microsoft Azure, aligning capacity, security and cost models.\nEstablished and led the IT Outsourcing practice across eight African countries and delivered the full ITO stack for MTN and other tier-1 telcos.\nManaged presales strategy, deal structuring and mobilisation on more than USD 1,000,000,000 in cloud projects, negotiating with executive stakeholders and coordinating cross-region delivery teams.\nImproved the first ITO client’s SLA metrics from 66% to 99.5% within six weeks of transition by instituting predictive analytics and preventative-maintenance processes.\nDirected a business-intelligence rollout that provided fault prediction and capacity forecasting, reducing unplanned outages across all managed sites.\nLed a large infrastructure programme for MTN Group, standardising server consolidation and introducing an ITO appliance that centralised management across all datacentres and offices.\nDeveloped a complete observability platform from scratch using [Python, Prometheus, Grafana, and custom data collectors].\nIntegrated telemetry pipelines for real-time service health and predictive fault detection.\nOwned strategy, capacity planning, talent acquisition (recruiting and leading 180 staff from a Uganda hub), vendor research and ROI modelling for the regional cloud business unit, underpinning rapid revenue growth.\nLed 24/7, multi-site IT operations with ITSM/ITIL processes, Major Incident/Problem/Change Management, SLA governance & escalation management, and IT Operations budget/resource allocation."}]