[{"role":"Senior Technical Leader","company":"AWS","endYear":2025,"endMonth":"4","location":"Sydney, Australia","startYear":2016,"startMonth":"3","currentRole":false,"description":"Built an AWS-scale emulation framework used across 1M+ devices and 38 regions, enabling AWS to test the largest network in the world in completely new novel ways, reducing network production bug leakage by 70%. Drove 5 major product launches across a portfolio of 20 org-wide roadmaps, resulting in a 5900% increase in customer adoption (from 50 to 3,000 users post-launch). Cultivated 8 high-performing, globally distributed engineering teams, delivering scalable virtual systems for AWS Networking, which had a direct result in retaining top talent through coaching, engagement, and mission clarity (37% better than the organisation's baseline). Led end-to-end refinement of metric reviews and incident response processes, reducing MTTR by 68% and improving org-wide operational efficiency. Championed customer-first prioritisation, aligning product development with real needs, boosting CSAT by 73% on key features. Delivered 95% growth in career promotions through effective career planning and performance execution across global teams. Introduced and optimised agile development processes across 8 global teams, measurably increasing team efficiency by 55%, elevating solution quality, and providing consistent, predictable delivery, allowing for more precise planning. Cut voluntary attrition by 33% through targeted ID&E efforts and cohesion-building across an organisation of 3000 employees."}, {"role":"Solution Architect - AWS Sales","company":"AWS","endYear":2016,"endMonth":"5","location":"Sydney, Australia","startYear":2015,"startMonth":"3","currentRole":false,"description":"Increased Public Sector Solution Architect engagements across Australia, NSW, delivering 15 pre-sales technical Proof of Concepts (POCs) across a set of AWS services (EC2, Storage, VPC, EBS). Achieved a 25% increase in the AWS partner onboarding rate, resulting in 5 new AWS partner sign-ups. Enhanced customer cloud awareness through technical enablement sessions focused on Disaster Recovery, High Availability, Storage, and Compute domains (CSAT scores of 4.8/5). Boosted NSW university onboarding to the AWS Educate program by 50%, leading technical enablement workshops to bootstrap their cloud journeys, resulting in 5 new student research initiatives leveraging AWS."}, {"role":"Technical Program and Product Manager - AWS EC2","company":"AWS","endYear":2015,"endMonth":"3","location":"Cape Town, South Africa","startYear":2012,"startMonth":"11","currentRole":false,"description":"Led the strategic direction of the EC2 roadmap across three geographic locations (US, SA, EU), effectively prioritising competing customer feature requests from diverse stakeholder groups. Defined, iterated, and optimised the FAQ Review Process, reducing the time from PR/FAQ to implementation by 66% (6 months to 2). Drove cross-team collaboration to define and implement site-wide Agile best practices, increasing on-time feature delivery from 30% to 80%, a 50% improvement in execution efficiency. Managed multiple AWS region builds (BJS, FRA, Secure), championing agile methodologies and automated build processes, reducing region build timeframes by 50% from 6 to 3 months."}, {"role":"Senior Technical Program Manager","company":"Woolworths","endYear":2012,"endMonth":"10","location":"Cape Town, South Africa","startYear":2011,"startMonth":"5","currentRole":false,"description":"Led development of a high-availability, database-centric integration framework that enabled migration of 1,243 business interfaces to a new Enterprise Service Bus (ESB), boosting transaction throughput by 150%. Introduced agile principles at a strategic level within the organisation, successfully advocating for broad adoption. Defined and documented software development processes, positively impacting team velocity and customer-based impact. Built and managed a centralised project collaboration platform, serving as a single repository for all project content, artefacts, and methodology guidelines, which increased team efficiency."}, {"role":"Senior Technical Program Manager","company":"TSC Tech","endYear":2011,"endMonth":"5","location":"Cape Town, South Africa","startYear":2008,"startMonth":"10","currentRole":false,"description":"Raised service availability across the Old Mutual group from 90% to 98.5% by implementing enterprise-wide monitoring and observability, cutting downtime by 75% and supporting SLA targets. Led strategic SLA renegotiations with key clients, reducing sign-off time by 35%. Led technical solution design and delivery, including data centre and DR planning, while owning product lifecycle responsibilities across planning, scoping, risk, and execution."}]