[ { "role": "Founder and Managing Director", "company": "Upskill Coaching", "endYear": "", "endMonth": "", "location": "Melbourne, Australia", "startYear": "2019", "startMonth": " 7", "currentRole": true, "description": "Project Delivery Coach : I support project management functions, teams, and professionals in strengthening their delivery capabilities through targeted coaching, mentorship, and strategic insights. I specialize in refining Waterfall, Hybrid, and Agile approaches to enhance efficiency, teamwork, and outcomes. By promoting continuous improvement, enabling adaptive work practices, and aligning delivery with business objectives, I help organizations drive success.\n\nExecutive Coach: I coach individual clients in strategic planning and Thinking, transformational leadership, skill development, team performance, organizational design, customer service (growth and retention), and branding. I help them improve their self-awareness, clarify goals, help them achieve their developmental objectives, unlock their potential, and act as a sounding board. \n\nCurrent Associations: \n\nEnterprise Agility Delivery Consultant | Provide organisational, agile and professional coaching services to Source Agility clients. \n\nChannel Partner Services | Monday.Com | Supporting New Ways of Working Delivery | Workflows to manage teamwork | Implementation & Configuration, Consulting & Advisory, Training and Integration.\n\nFuture Aspiration: To create online digital products in coaching project management functions and individuals, allowing me to provide my coaching and consulting services to the global audience at scale." }, { "role": "Agility Enablement Delivery Partner (industry Organisational Delivery Coach)", "company": "University of Melbourne (Consulting through MetaPM/ Source Agility)", "endYear": "2024", "endMonth": "9", "location": "Melbourne, Australia", "startYear": "2023", "startMonth": "10", "currentRole": false, "description": "Key Achievements and Business Value\n\n1) Portfolio Management | Extensively worked with and coached couple of senior portfolio managers to adopt AWoW principles to improve organisational work productivity, making work visible through structured and well-designed JIRA & Confluence implementation, and cross-functional team engagements.\n\n2) Agility for Project Management | Supported up to five project managers to embrace AWoW where it made sense and added value to their work. This included practices like daily stand-up, showcases, reviews and retrospectives. Scrum and Kanban boards were implemented to manage the team work on the JIRA platform.\n\n3) Training| Led four training sessions in agility across the university’s business services team. Training included Agility Basics, Mindset, Iterative Delivery Framework (Scrum), Lean (Kanban), and Tooling (JIRA implementation at the University). \n\n4) Internal Team Coaching | Provided thought leadership to assurance team members groups to design coaching and training programs, review toolsets to improve visibility of work across domains, and creating knowledge articles.\n" }, { "role": "Agility Enablement Business Partner (industry Enterprise Agile Coach)", "company": "nbn Co", "endYear": "2023", "endMonth": "5", "location": "Melbourne, Australia", "startYear": "2021", "startMonth": "8", "currentRole": false, "description": "Among the first few to join to newly established Enterprise Agility (EA) Practice at nbn Co, focusing on bringing a Better Value Sooner, Safer, and Happier framework to business functions. \n\nWe aim to foster collaboration, organisational alignment, and knowledge sharing through, Agile at Scale, Iterative & Incremental Delivery, Lean, DevOps, Human Centred Design, and Design & Systems Thinking.\n\nWe aim to promote an enterprise mindset, agile tooling, and work practices. To improve workflow for efficiency, iterative and incremental delivery delivered through cross-functional teams over traditional project management approaches and resolving systemic issues to accelerate value delivery.\n\nKey Achievements and Business Value\n1) Strategy | Coached and supported nbn’s business units' leadership teams to devise, define and plan strategic roadmaps aligned to nbn’s key outcome groups and defined measures and metrics to assess progress and outcomes.\n\n2) Systemic enterprise issues | Resolved and encouraged resolution of systemic problems, like prioritisation, team designs, value stream mapping for process and workflow efficiency, quarterly goal setting, and planning.\n\n3) Portfolio Management | Appointed to partner with nbn's products and marketing function to examine agility opportunities at the portfolio level.\n\n4) Best-Practice and Ethical Coaching | Provided thought leadership to senior management groups to design coaching programs to address systemic issues, scale successful coaching interventions, and created coaching/knowledge playbooks.\n\n5) Initiative Team Agility Coaching | Successfully contributed to forming and coaching three cross-functional team(s) to implement agile practices, tools, and mindset and moving from traditional project management, waterfall, and functionally siloed structures. The creation of these teams fast-tracked delivery of the highest priority outcomes for nbn.\n\n6) Training| Led 25+ training sessions in agility, Iterative Delivery Framework (Scrum), Lean (Kanban), and Tooling (JIRA, MIRO, Confluence). Set the team up for success as they used an agile working methodology.\n\n7) Agility Content & Self-Service Creation | Wrote over 25+ agility articles for the internal wiki and the self-service catalogue, sharing knowledge, case studies, and tools. Contributed to designing and creating content for team member agility induction, adhering to best practices in adult learning and training, resulting in new information, thought leadership, and diversity of working approaches to nbn.\n\n8) Facilitation | Designed and led planning workshops, brainstorming sessions, and retrospective events focused on making work visible, customer engagement, value creation, structuring work, idea generation, and identifying solutions.\n" }, { "role": "Technology Area Coach (industry Senior Agile Coach) ", "company": "ANZ Bank", "endYear": "2021", "endMonth": "3", "location": "Melbourne, Australia", "startYear": "2018", "startMonth": "9", "currentRole": false, "description": "Led the building of New Ways of Leading (NWOL), New Ways of Working (NWOW), and New Ways of Delivering (NWOD) within the bank’s technology domain areas to drive capability uplift and self-sufficiency to accelerate delivery of customer value utilising Agile principles.\n\nKey Achievements and Business Value:\n\n1) Portfolio Management | Appointed to partner and drive agility transformation for Technology Operations.\n2) Leadership | Led and coached a domain with 4 tribes, 300+ members, 36 squads operating at all three business unit levels to drive cultural adoption of agile values and principles within their domains.\n3) Domain and Tribe Planning | Designed and facilitated 6 quarterly planning sessions at the domain level. Prioritised work aligned to ANZ’s Objective and Key Results (OKR) strategic agenda.\n4) Stakeholder Engagement | Partnered with all key stakeholders and business function leadership to help embed NWOW, NWOL to help transform culture and behaviour.\n5) Continuous Improvement | Developed strategies for adopting Agile across the Tech and Domain areas. Assessed the function and culture of the Tech and Domain areas and devised strategies to upskill and drive continuous improvement.\n6) Training | Led 20+ training sessions in Human Centred Design, Scrum Mastery, Lean (Kanban), and Agile values, principles, and philosophies. \n7) Coaching Intervention | Led a 4-month intervention for a Tribe needing improved ‘psychological safety’ resulting in \"most improved morale\" across the entire bank.\n8) Customer Engagement | Led 10+ workshops to identify and work with customers to improve engagement.\n9) Domain and Tribe Planning | Designed and facilitated 6 quarterly planning sessions at the domain level. Prioritised work aligned to ANZ’s Objective and Key Results (OKR) strategic agenda.\n" }, { "role": "Program Manager / Senior PM / Change and Implementation Manager ", "company": "ANZ Bank", "endYear": "2018", "endMonth": "9", "location": "Melbourne, Australia", "startYear": "2010", "startMonth": "9", "currentRole": false, "description": "Led teams to deliver successful projects and programs of work, influencing technology change from both 'change' the bank and 'run' the bank perspectives. Led Project Managers focusing on stakeholder management and worked on retail, commercial, wealth, and institutional banking platforms, solving various business and technology problems.\n\nKey Achievements and Business Value:\n1) Program/Project Management | Led successful delivery of 2 programs up to $50M, delivered 6 projects, working on four end-to-end for up to 3 million customers.\n2) Collaboration | Directly accountable for $50M of the total portfolio value of $180M+ on the New Payment Platform (NPP), an industry initiative, delivered on time and within budget with 12 other Banks.\n3) Promotion | Recommended for and offered the Agile Coach role as part of ANZ NWOW transformation.\n4) Certifications |Achieved all three prestigious PM certifications, PMP, PRINCE2 Practitioner, and MSP Practitioner.\n5) Stakeholder Management | Managed internal stakeholders, including PM, BA, Testing, PMO - Risk, Finance & Scheduling, Project Director, Delivery Manager, and external stakeholders, Vendor Relationship Managers.\n6) Business Cases | Prepared eight business cases (five were successful) for funding approval for a range of projects, including, new payment platforms, foreign currency accounts, and implementation of a BI Publisher tool.\n7) Governance & Reporting | Wrote and provided program status reports and change impact assessment reports. Involved in the steering committee, project reviews, working group meetings, governance working groups, program risk & issue governance, program finance governance, and program CRB (change review board) meetings.\n8) Planning | Prepared high-level schedules, cost estimates, options & recommendation papers, plan on a page, program status summary reports, risk & issue reports, financial summary - cost estimates, actuals vs. forecast reports. \n" }, { "role": "Management & Software Engineering Roles", "company": "Multiple", "endYear": "2010", "endMonth": "9", "location": "Melbourne, Hongkong, Singapore", "startYear": "1993", "startMonth": " 7", "currentRole": false, "description": "Senior Project Manager, Telstra, Melbourne\nSenior Project Manager for Telstra, Satyam Computer Services\nAccount Manager for Telstra Bigpond Movies, VNH Systems, Melbourne\nProgram Manager/ Service Delivery Manager, for AXA, Australia (now AMP), WIPRO Ltd, Melbourne\nSenior Systems Consultant, Hong Kong Telecommunications, Hongkong\nSystems Analyst (Team Leader), Singapore Telecommunications, Singapore\nSystems Analyst (Team Leader), Hong Kong Telecommunications, Hongkong\n" } ]