[{"role":"Operations Manager ","company":"Geeveston Town Hall ","endYear":"2025","endMonth":" 7","location":"Tasmania ","startYear":"2024","startMonth":"8","currentRole":false,"description":"Responsible for the overall improvement and management of the hall and its activities including:\n• Managing and developing a team of 25 volunteers\n• Retail shop including stock and ordering and the identification of suitable new products\n• Improvement in retail sales numbers and reporting and cash management on POS systems\n• Build customer friendly processes and improving the visitor experience in the centre\n• Liaison with 100+ suppliers including some consignment based artists and makers\n• Brand building and marketing in the community leading to stronger foot traffic\n• Overall sales growth and improvements to margin of more than 15%\n• Optimisations of systems and processes to lower the friction when buying\n• Booking of events spaces within the hall\n• Management of the monthly FEAST food event\n• Community liaison with other organisations to develop collaborate approaches to driving visitor numbers "}, {"role":"Customer Transformation Team ","company":"Squiz","endYear":"2024","endMonth":"5","location":"Sydney","startYear":"2020","startMonth":"4","currentRole":false,"description":" Creation of Customer Success team from the ground up including product support strategies like Live Chat and product onboarding\n• Customer journey mapping and automation\n• Build Customer Education team from the ground up including development of eLearning content strategies and creating an online portal using Learning\nManagement System tools\n• Lead the creation of a partner led test program\n• Influence the move to customer focus across the businesses 480 employees\n• Working with customers to build digital strategies to deliver better outcomes to their end customers "}, {"role":"General Manager NSW & ACT","company":"Squiz","endYear":"2020","endMonth":"4","location":"Sydney ","startYear":"2018","startMonth":"10","currentRole":false,"description":"Squiz is a global software company headquartered in Sydney and has a market leading Digital Experience Platform. \n• Lead a team of 120 across disciplines including consulting, development and design,\nsales and account management.\n• NSW/ACT budget was circa 52% of the global business and a circa 20 million dollar revenue line. "}, {"role":"Consultant ","company":"TABCORP / Sky Racing with Context Media ","endYear":"2018","endMonth":"10","location":"Sydney ","startYear":"2018","startMonth":"6","currentRole":false,"description":"• Consulting on the UX and content workflow for a market leading mobile app enabling multichannel racing video and surrounding race information.\n• Develop content and publishing strategy to support broadcast services. "}, {"role":"General Manager & Managing Editor ","company":"WYZA Limited ","endYear":"2018","endMonth":"6","location":"Sydney ","startYear":"2016","startMonth":"6","currentRole":false,"description":"WYZA was a digital publishing platform targeted at audience over 50.\n• Responsible for restructuring the business and realigning its platforms and digital offering to enable growth.\n• Built a travel and membership brand in WYZA Travel.\n• Full strategic review of the market service offering and changes to the product sell in market. Managing an internal team of content creators, technology and developers and\nalso responsible for external partnerships and other business relationships including joint ventures.\n• Development of a publisher marketing strategy including syndication, social and video. Responsible for the businesses P&L including sales and revenue along with the development of brand pitches.\n• Editor role including commissioning content."}, {"role":"Director of Technology & Platform ","company":"Brand New Media ","endYear":"2016","endMonth":"6","location":"Sydney ","startYear":"2013","startMonth":"12","currentRole":false,"description":"• Architect of a best practice global over the top (OTT) video content marketing platform including management of 3rd party agencies and partnerships.\n• Overall digital strategy and product management across the global BNM business.\n• Managed six external providers and multiple internal client stakeholders. Role included restructuring internal teams and processes to prepare for scale and growth of the business into Asia.\n• Additionally managing the roll out of a business wide digital transformation of Surfing Australia (BNM client) which included the rebuild of eight web products and the engineering of a custom membership management solution which has unified the\nmembership across state and national body."}]